Frequently asked questions
Here you will find a lot of frequently asked questions regarding the use and the maintenance of your equipment as well as safeguards.

USE

1- The appliance does not work

- Check that it is switched on properly.
- Double failsafe: If the bowl and lid are not closed or properly locked into position, the appliance will not start.

 

2- Why is there a double opening on the lid
There are two feed openings, one to add liquids and another for solids or dry ingredients. 

3- How do you operate the appliance in continuous feed mode

Use the PULSE button.
The appliance automatically stops when you release the pressure on the pulse button. This means that you remain in complete control of the chopping and blending operations. 

Continuous mode
To achieve a more even texture or to blend certain ingredients, keep your finger on the button for several seconds. We have not added an "on" button to avoid over chopping or blending.

 

4- The blades are not sharp enough

Blades may lose their sharpness if frequently in contact with foods, like parsley and hazelnuts. You can sharpen the blades with a sharpening steel.

 

5- Additional tips 

- Cut the produce into 2 cm pieces.
- Do not fill the bowl more than 2/3 full.
- If you want to combine solids and liquids, process the solids first, then add the liquids.