For any customer enquiries or problems regarding Nespresso machine only, please contact the Nespresso specialists on: 0800 442442 - Never immerse the appliance or part of it in water. - Read the safety precautions on the descaling package and refer to the table for the frequency of use (see Descaling section in the instructions for use manual). Descaling mode: The descaling solution can be harmful. Avoid contact with eyes, skin and surfaces. Never use any product other than the Nespressodescaling kit available at the Nespresso Club to avoid damage to your machine.
The following table (see Descaling section in the instructions for use manual) will indicate the descaling frequency required for the optimum performance of your machine, based on water hardness. For any additional questions you may have regarding descaling, please contact your Nespresso Club.